Important information
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General Conditions
As a customer, I release Express Tours from the following responsabilities:
any loss, theft, damage to property or bodily injury occurring during a day or overnight trip, mechanical breakdown of buses, delay due to bad weather, stopping or closing of the ski lifts and delay to customs.
Although Express Tours carefully chooses its suppliers, no one is immune to a problem while travelling. These include loss of luggage, accident, weather conditions, cancellation of transport, travel-acquired illness, state of emergency, pandemic, closure of areas for health reasons. Express Tours cannot be held responsible for events beyond its control or for force majeure and for damage related to them. Damage may include loss of time, loss of enjoyment, inconvenience, frustration, additional expenses, loss of salary and quarantine.
Credit Card
Payment indicates that you accept our booking conditions when you authorize us to use your credit card number for a total payment. For your protection, all electronic transactions on this site are secured by Visa Desjardins servers. The website’s billing system accepts only one credit card per invoice. If you wish to use more than one credit card to make your payment for the same bill, the transaction must be done by telephone with one of our booking agents. A fee of $50 + taxes will be charged for each credit card used on the same invoice.
Rates
All prices shown are in Canadian dollars. In accordance with the laws of the Office de la protection du consommateur, Express Tours may increase the price of a trip already sold to a customer in the event of fuel overload by the carrier or a change in the exchange rate. For the price of the trip to be affected by an increase in the exchange rate, the exchange rate must have increased by more than 5% between the date of purchase of the trip and the 45th day before departure. As soon as the price of the trip increases by at least 7% (before taxes), the customer can decide to cancel his trip and be reimbursed. Alternatively, they may accept another trip as an alternative, paying for excess charges or being reimbursed for excess charges. The increase in GST or QST sales taxes could result in an increase in the rates displayed on all mediums for stays since these include taxes. No price change is permitted within 30 days prior to the departure date. Any discount on a trip resulting from a promotion or an Express Tours decision applies to new bookings only. Prices posted on the website are subject to change without notice. Express Tours is a division of Voyages S.K.I.E.R. International Inc., a legal travel agency with a Quebec permit.
Services not used
No refund will be made by Express Tours for services reserved and not used by the customer. It is also not possible to use these services at a later date. The same principle applies for a bus departure when the customer does not show up (no show) or shows up at the point of boarding after the bus departure.
Website
All images on the website are for information purposes only. Express Tours is not responsible for the different images provided by its suppliers.
*Express Tours reserves the right to change its terms and conditions of sale online at any time.
Manulife Insurance
Travel safely and enjoy peace of mind with Manulife Financial Travel Insurance!
Express Tours recommends to their clients to subscribe to a travel insurance before their departure or to check their personal insurance coverage. Manulife offers cancellation, interruption and medical insurance which can be obtained from Express Tours directly.
Overnight Trip Cancellation Policy
This policy will apply if no other specific policy to the trip is established.
- 61 days or more before departure date : 20% of the total cost of the package (including taxes) will be retained per reservation.
- 60 to 31 days prior to the departure date : 50% fee of the total cost of the package (including taxes) will be retained per reservation.
- 30 days or less prior to the departure date : no refund
- If you wish to transfer your package to someone else, a fee of $100 per change applies if we have to do refunds and resubscriptions.There will be no fees if the participants manage their own changes.
In all cases, an email must be sent to info@expresstours.ca indicating your decision to cancel or transfer your plan. You will need to include the order number (invoice) and the names of the participants affected by the cancellation or transfer.
Cancellation by Express Tours
Express Tours reserves the right to cancel a trip when the minimum number of reservations is not reached. This number of bookings varies from trip to trip. In case of cancellation, customers are fully refunded and will be notified, by phone and/or email, 30 days before the scheduled departure date.
Privacy Protection Policy
Express Tours Privacy Policy
Express Tours takes the protection of your personal information very seriously. We understand the importance of maintaining the confidentiality of your personal information and we are committed to protecting it. This privacy policy describes the type of information we collect, how we use it, and how we protect it. By accessing Express Tours website, you're agreeing to the terms and conditions of our Privacy Policy.
Collection of personal information
All information that concerns an individual and that could identify them (email address, telephone number, financial information, postal address, etc.) is referred to as “personal information”.
Your personal information is collected in several ways by Express Tours. These can be transmitted when making a reservation or in an exchange with one of our staff members, either via our website, by email or on the phone. They can also come from a newsletter or raffle subscription or our social media platforms.
We only collect personal information necessary to provide our travel services. This information includes:
• Your first and last name;
• Your civic address;
• Your date of birth;
• Your phone number;
• Your email address;
• Your username;
• Your password;
• Your language;
• Your personal preferences, your travel preferences and certain special conditions to ensure the smooth running of your trip (examples: medical problems, allergies, etc.).
We do not collect sensitive personal information such as your ethnicity, political opinion or religious belief.
Use of personal information
We use your personal information to provide travel services and to communicate with you about those services. In some cases, this information may be shared with trusted partners of Express Tours to ensure the provision of travel services. Only the service providers involved in your trip will receive this information, and only if they need it to ensure the smooth running of your trip. We may also use your personal information to send you promotional offers and travel information. We do not share your personal information with third parties for marketing purposes without your consent.
Also, it is important to know that Express Tours is not responsible for the use and communication of personal information that you provide yourself to third parties involved in your trip, during or after your trip.
Sharing your personal information
To provide you with the products and services you have requested from us, we may transmit your personal information to trusted third parties, including:
• Providers of investigation and investigation services in the context of an incident or breach of personal data;
• Service providers, such as reservation agents, travel service providers, hotels;
• Government authorities and law enforcement agencies, such as immigration, customs, border services to comply with current requirements and ensure the safety of our customers, passengers and employees;
• Technology service providers whose systems we may use to process your reservation and travel.
Cookies
We use cookies to improve your browsing experience on our website and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as the display language and certain browsing habits. This data is used to activate certain features and facilitate your navigation. The information collected by cookies is confidential and always anonymized. You can disable or block cookies by configuring your browser settings.
Security of your data
We take appropriate security measures to protect your personal information from unauthorized access, modification or disclosure. We limit access to your personal information to employees who need this information to provide travel services and to service providers who need it for the smooth running of your trip. Our website also uses encryption technology, such as the SSL protocol, to protect your personal information during data transfers. The SSL protocol encrypts your order information, such as your name and address.
Links to other websites
We are not responsible for the practices employed by websites linked to or accessible from the website, nor the information or content found there. Remember that when you use a link to go from the website to another site, our privacy policy no longer applies. Browsing and interaction on any other website, including those linked to our site, is subject to that website's own rules and policies.
Time of the conversation
Your personal information is retained by the Company only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or authorized by law. If we no longer have a legitimate business interest in continuing to process your personal information, we will delete or anonymize it, or if it is not possible to do so (because, for example, your personal information has been stored in backup archives), then we will store your personal information securely and ensure that it ceases to be processed until it is possible to delete it.
Access to your personal information
Once we have identified you, you can request to see the personal information we have about you, as permitted or required by law. In some cases, a written request from you may be necessary.
As part of a reservation, the personal information you have provided to us cannot be retransmitted or modified by a member of your family, a friend or a third person if the latter is neither a traveler nor a payer on file, unless that you consent verbally.
Access to your personal information is subject to the jurisdiction of local laws and courts.
Accuracy and modification of your personal information
If there are changes to be made to your personal information (examples: change of address, change of phone number, etc.), it is best to contact us quickly by phone or email to keep your file and our databases up to date. On our part, we endeavor to verify that the personal information you provide to us at the time of booking is complete.
At any time, you can request that corrections be made to the personal information we have about you. We will then take care of transmitting updates to your current reservation, if necessary, to our suppliers and partners who have a direct link with your file.
Consent
By using our services, you consent to the collection, use and disclosure of your personal information in accordance with this privacy policy. If you have any questions or concerns about the protection of your personal information, please contact us by email at info@expresstours.ca.
Cookies Policy
At Express Tours, we are committed to proctect your privacy and ensure transparency regarding the use of cookies on our website. This policy explains how we use cookies to improve your browsing experience and better understand your preferences.
What is a cookie ?
A cookie is a small text file placed on your device when you visit our website. It allows us to collect information about your browsing habits such as the website address from which you accessed our site, the pages you visited on our site, the browser you used, your IP address and the key words you used to access our site, all this in order to optimize our services.
What type of cookies do we use ?
- Necessary : essential for the proper functioning of the site, like managing your session or booking a trip.
- Statistics : collect anonymous data about how you use our site to improve its functionality.
- Preferences : allow the site to remember your preferences (language, city, etc.).
- Marketing : used to provide you with offers tailored to your interests.
How do we use cookies ?
We use cookies to :
- Facilitate browsing and group travel booking.
- Analyze site usage to improve our services.
- Personalize your experience based on your preferences.
- Provide you with relevant offers and content.
Cookies management
You can change your cookie preferences at any time through your browser settings.
Consent
By keeping to use our site, you agree to the use of cookies in accordance with this policy. You can withdraw your consent at any time by changing your settings.
Contact details of the Personal Information Protection Officer
The person responsible for personal information collected at Express Tours is:
Mathieu Landry
President
450-464-6711 ext 214
mlandry@expresstours.ca
If you have any questions or concerns about the protection of your personal information, please contact the person responsible for the protection of personal information. She will contact you within thirty (30) days following receipt of your email.
In the event of a serious confidentiality incident, Express Tours will notify Commission d'accès à l'information du Québec, as well as the people affected by the incident.
